Probably unrepeatable…but worth repeating.

One of our users got in touch with us to say they had recently taken their mother on holiday and that they had left her Assure band ‘somewhere safe’; so safe, in fact that it could not be found.

Could we help her find it and another thing she had noticed was that on her online dashboard sometimes it could be seen and other times not. It looked to her like the battery might be fading.

We thought it odd that the battery could be fading, many of our bands last well over a year before the battery starts to fade.

People in conservatory in evening eating

We don’t have a find my band feature and so we set to work behind the scenes using engineering clues from how the band reports back to us. One colleague replied that the battery seemed fine but there were definitely issues with the band connecting to the base station almost like it was in a metal box and another strange thing was that it was reporting far greater temperature swings than the base station. The suggestion was that perhaps it was in a metal box in a conservatory.

I was telling my wife about this detective work but before I could mention the metal box in the conservatory she said ‘So it’s in a car then’. This explained why sometimes the band was out of range and fitted the other circumstances perfectly. We suggested that the glove box was explored. And there it was.

Whilst we are unlikely to be able to repeat finding lost bands quite so precisely we thought the story at least was worth repeating.